If your travel plans have changed, you can cancel your booking and refund amount is dependent on the day of request.
If your cancellation is four days or more prior to the tour date, you will receive a FULL refund. If cancellation is made within 2 – 3 days, 50% of the total paid amount will be refunded.
If your cancellation is a day prior to the tour date, there will be no refund on the payment as all arrangements have been made to ensure a comfortable session for all other guests.
Note: Cancellation date and time follows GMT +8, which is the timezone where DurianBB Malaysia operates in. Please allow 2-5 working days to process and confirm your cancellation request. Once the cancellation is confirmed, you will receive your refund within 14 working days.